Rathod Darshan Web Services ("Rathod Darshan", "we", "us", or "our") is committed to providing our customers with exceptional service and support. This Customer Support Policy outlines the ways you can reach us, the types of support we offer, and our response timelines.
How to Contact Us
We offer several ways for you to reach our customer support team:
- Email: Submit your questions or requests to [info@rathodkarshanweb.xyz]
- Phone: Call us at 9099745695] during business hours (9 am to 6 pm. Monday to friday, 9 am to 3:30 pm weekend)
Types of Support Offered
Our customer support team can assist you with the following:
- General inquiries: We're happy to answer any questions you have about our digital marketing services, pricing, or our process.
- Technical Support: We provide assistance with any technical issues you may encounter while using our services.
- Campaign Performance: Discuss the performance of your marketing campaigns and receive guidance on optimization.
- Reporting and Analytics: We'll help you understand the reports and data generated from your campaigns.
- Billing and Account Management: Get assistance with billing inquiries, payment options, and managing your account details.
Response Timelines
We strive to respond to all customer inquiries within 24 business hours. For urgent matters, please feel free to call us during phone support hours.
Additional Information
- Knowledge Base: We may offer a knowledge base section on our website with helpful articles, FAQs, and tutorials to address common questions and troubleshooting steps.
- Service Level Agreements (SLAs): For larger or customized service plans, we may offer Service Level Agreements (SLAs) outlining specific response times and support guarantees.
Continuous Improvement
We value your feedback and are constantly looking for ways to improve our customer support services. Please let us know if you have any suggestions or if you're not satisfied with the level of support you receive.
By using our services, you agree to the terms of this Customer Support Policy.